It should not take Blue Cross Blue Shield 6 months to figure out how to correctly bill a Remicade treatment.
It should not take over a year of my calling every representative of every department of Blue Cross Blue Shield to finally get to the one person who actually tells me the truth about how badly their company has fucked up my billing.
Blue Cross Blue Shield should not then be able to legally bill me retroactively for the amount of money they fuck-upedly did not charge me originally, after straight up lying to the tune of my having to only pay a $20 copay.
It should not take over a month for Blue Cross Blue Shield to process an E.O.B. for my Remicade treatment which I then have to call and have them fax to RemiStart. I should not then have to make a separate call to Hoag Financial Services to have a Payment Report faxed to RemiStart because the E.O.B. says "chemotherapy", not "Remicade".
I should not have to have RemiStart's reimbursement card get denied because Hoag Financial's "terminal" isn't connected to RemiStart's "terminal". I should not then be responsible for making sure that a "ticket" is submitted somewhere in debit card space so that that connection can be made. I am the only patient at Hoag Memorial Hospital that has a reimbursement plan with RemiStart? Really?
I should not have to do these things. Especially not in the midst of a time-sensitive behavioral experiment and while the IBS component of my Crohn's is bringing me to my knees. But I live in America. So when that godforsaken reimbursement payment goes through after a year of exhausting, harrowing, brutal financial stress and anxiety... victory is sweet.